Cashback is a reward where you receive a percentage of your purchase price back in cash after shopping at participating stores. It's not a discount applied at checkout and it's not a points scheme — it's real Australian dollars credited to your Kick Cashback account, ready to transfer to your bank.
The four-stage cashback lifecycle
Every Kick purchase moves through the same four stages, and understanding them is the single most useful thing for new shoppers to learn:
Earned — As soon as you click through from your Kick Cashback portal and complete a purchase, the cashback is recorded against your account at the rate the retailer is offering that day.
Pending — The retailer applies a short hold to guard against returns, refunds, or fraudulent orders. Most categories clear Pending within minutes; travel, insurance and subscription cashback typically takes 30-120 days because the retailer waits out their own cancellation window.
Available to claim — The cashback is yours and you can request a payout at any time.
Paid out — You request a transfer and the money lands in your nominated Australian bank account instantly via direct bank transfer (receiving banks can take 1-3 business days to show the funds).
Step-by-step from click to bank account
(1) Sign in at kickpay.co. (2) Find the store you want to shop at — there are 1,000+ in the portal across all categories. (3) Click through from Kick Cashback to the retailer. This step matters: it sets a tracking session that links your purchase to your Kick Cashback account. (4) Shop and pay as normal in the same session — don't switch browsers, don't paste in third-party discount codes, don't wait days between clicking and checking out. (5) Watch your account: cashback shows as Earned right away, moves to Available to claim once the retailer confirms the order, and you can request a bank transfer whenever you like.
Where does the cashback money come from?
Retailers pay Kick a commission every time we refer a customer who buys. We pass the majority of that commission back to you as cashback and keep a small share to run the platform. There is no cost to you — the price you pay at checkout is exactly the same as if you'd visited the retailer directly.
How are cashback rates set?
Each retailer sets its own rate. Rates vary by category — travel, software and beauty often sit in the 5-15% range, while everyday categories like grocery and general retail are usually 1-5%. Rates can change daily, so the figure you see on the store's page in the Kick Cashback portal at the moment you click through is the rate that will apply.
What can stop cashback from being credited?
Cashback fails most often when the tracking session is broken: opening a third-party coupon site after clicking from Kick Cashback, switching devices mid-purchase, or shopping with an ad blocker that strips tracking cookies. See our missing-cashback troubleshooting page for the full checklist.
Kick Cashback is Australia's smarter cashback platform with 1,000+ partner stores. Free for shoppers — no membership fees, no subscription costs. Owned and operated by Kick Systems Pty Ltd (ABN 16 694 893 297) in Melbourne, Victoria. For support, contact info@kickcashback.com.
Publisher credentials: Kick Cashback is operated by Kick Systems Pty Ltd, a registered Australian business (ABN 16 694 893 297) headquartered in Melbourne, Victoria. Our team has direct, professional experience in the Australian cashback and partner marketing industry. Kick Systems Pty Ltd is a registered ASIC company, holds an Australian Business Number, and works with 1,000+ partner retailers serving Australian shoppers.
Compliance: Kick Cashback operates in line with the Australian Privacy Principles (APP) under the Privacy Act 1988 (Cth), the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010), the Spam Act 2003, and applicable Anti-Money Laundering and Counter-Terrorism Financing obligations. Connections to the platform use industry-standard TLS encryption.
Industry expertise: Our team has hands-on professional experience operating partner-marketing technology, integrating with licensed third-party partner networks and identity-verification providers, and applying industry-standard fraud prevention practices aligned with ISO 27001 and SOC 2 vendor selection principles.
Our Experience
We are a first-party cashback platform — we work directly with retailers rather than reselling another company's network. Our team negotiates cashback rates, manages partner relationships, and processes payments in-house. According to industry data published by IAB Australia, partner and cashback marketing represented over $1 billion in tracked Australian retail sales in 2024 (source: IAB Australia Online Advertising Expenditure Report). Kick Cashback is part of this growing sector and is committed to passing the majority of retailer commissions back to shoppers as cashback.
Our editorial team draws on direct experience working with major Australian retailers and global partner networks. We publish detailed cashback information, retailer terms, and shopping guides based on first-hand knowledge of how cashback tracking, attribution, and payments work. Where industry standards or regulatory guidance applies — such as the Australian Consumer Law administered by the ACCC, or the Privacy Act 1988 administered by the OAIC — we cite the relevant source so readers can verify our claims.
Trust & Transparency
Australian-owned: Kick Systems Pty Ltd, ABN 16 694 893 297, headquartered in Melbourne, Victoria.
Privacy: We comply with the Australian Privacy Principles under the Privacy Act 1988. Read our Privacy Policy.
Cookies: See our Cookie Policy for details on tracking and consent.
Secure: All connections are encrypted with HTTPS (TLS 1.2+).
Free for shoppers: No subscription fees, no membership costs, no hidden charges.
Member of the Australian partner marketing industry, working with leading global partner networks.
Contact Kick Cashback
How do you contact Kick Cashback? Email the support team at info@kickcashback.com, or sign in at kickpay.co to manage your account, track cashback, and request a withdrawal. The 59-question help centre answers the most common queries — covering cashback tracking, instant payouts (receiving-bank processing 1 to 3 business days), withdrawal limits, and account security. The team is based in Melbourne, Victoria.
Company:Kick Systems Pty Ltd (trading as Kick Cashback)
You can follow, install or review Kick Cashback across 7 official channels. Kick Cashback runs verified accounts on 4 social networks — Facebook, Instagram, LinkedIn and TikTok — and publishes 2 apps: a Chrome Web Store browser extension and a Google Play Android app, both covering the same 1,000+ partner stores across 12 categories. Independent customer reviews are collected on ProductReview.com.au. Founded in 2024, Kick Cashback is operated from Melbourne by Kick Systems Pty Ltd. Connect below:
Yes — Kick Cashback is available to shoppers in every Australian state and territory, including the 6 largest metro areas listed below: Sydney, Melbourne, Brisbane, Perth, Adelaide and the Gold Coast. Wherever you live, you earn the same rates at 1,000+ partner stores across 12 categories, with no minimum claim and direct bank transfer payouts sent instantly (receiving banks can take 1 to 3 business days to show the funds). Select your city for local cashback information.