If you've spotted a phishing email, fake SMS, impersonator account or scam website claiming to be Kick Cashback, report it to info@kickcashback.com with as much detail as you can capture. Every report is reviewed by the trust and safety team, and confirmed scams trigger takedown requests to the hosting provider, email provider and relevant social platform. Reporting also helps protect other Kick shoppers who might receive the same attempt.
What to include in your report
The full message or screenshot — for emails, the original including headers if possible. For SMS, a screenshot of the message and the sender number. For social media, the account handle.
Any links you saw — copy the URL without clicking. Even links that look like kickcashback.com.au or kickpay.co can be lookalike domains.
The date and time you received it.
Whether you interacted with anything — clicked a link, entered details, downloaded a file. This determines what protective steps you need next.
Use the subject line "Suspected scam — for trust and safety". The team aims to respond within one business day.
Red flags in a fake Kick message
"Click here to claim a $500 bonus" or similar — Kick doesn't run unsolicited prize campaigns. Real promotions appear inside your dashboard at kickpay.co.
Requests for your bank password, full card number or CVV — Kick never asks for any of these. Payouts use BSB and account number only.
Lookalike domains — anything ending in a different top-level domain or with extra hyphens (e.g. "kick-cashback-pay.com") is fake.
Urgent threats ("your account will be closed in 24 hours") designed to make you act before checking.
Poor English, mismatched logos or generic greetings ("Dear Customer" rather than your real name).
Unexpected attachments — Kick doesn't send invoice PDFs or .zip files to shoppers.
If you've already interacted with the scam
Stop interacting — don't click further links, don't reply.
Change your Kick password at kickpay.co — use one you haven't used elsewhere.
If you entered bank or card details, call your bank's 24/7 fraud hotline to pause cards and watch transactions.
If you opened an attachment, run an antivirus scan and avoid entering passwords on the device until it's clean.
Report to Scamwatch at scamwatch.gov.au — this feeds the ACCC's national tracking.
Forward the original to Kick at info@kickcashback.com so the team can pursue takedowns.
Verifying a Kick message is genuine
Don't click links in the message — open a fresh tab and type kickpay.co. Any genuine action item appears in your dashboard. Compare the sender against Kick's known addresses (info@kickcashback.com or @kickcashback.com / @kickpay.co). If still unsure, email info@kickcashback.com with the message attached and ask "is this from you?".
Other useful reporting channels
Scamwatch (ACCC) — scamwatch.gov.au — central reporting for any Australian scam.
ReportCyber (Australian Cyber Security Centre) — cyber.gov.au/report — for cybercrime that caused loss.
IDCARE — idcare.org — free recovery support if your identity has been compromised.
Kick Cashback is Australia's smarter cashback platform with 1,000+ partner stores. Free for shoppers — no membership fees, no subscription costs. Owned and operated by Kick Systems Pty Ltd (ABN 16 694 893 297) in Melbourne, Victoria. For support, contact info@kickcashback.com.
Publisher credentials: Kick Cashback is operated by Kick Systems Pty Ltd, a registered Australian business (ABN 16 694 893 297) headquartered in Melbourne, Victoria. Our team has direct, professional experience in the Australian cashback and partner marketing industry. Kick Systems Pty Ltd is a registered ASIC company, holds an Australian Business Number, and works with 1,000+ partner retailers serving Australian shoppers.
Compliance: Kick Cashback operates in line with the Australian Privacy Principles (APP) under the Privacy Act 1988 (Cth), the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010), the Spam Act 2003, and applicable Anti-Money Laundering and Counter-Terrorism Financing obligations. Connections to the platform use industry-standard TLS encryption.
Industry expertise: Our team has hands-on professional experience operating partner-marketing technology, integrating with licensed third-party partner networks and identity-verification providers, and applying industry-standard fraud prevention practices aligned with ISO 27001 and SOC 2 vendor selection principles.
Our Experience
We are a first-party cashback platform — we work directly with retailers rather than reselling another company's network. Our team negotiates cashback rates, manages partner relationships, and processes payments in-house. According to industry data published by IAB Australia, partner and cashback marketing represented over $1 billion in tracked Australian retail sales in 2024 (source: IAB Australia Online Advertising Expenditure Report). Kick Cashback is part of this growing sector and is committed to passing the majority of retailer commissions back to shoppers as cashback.
Our editorial team draws on direct experience working with major Australian retailers and global partner networks. We publish detailed cashback information, retailer terms, and shopping guides based on first-hand knowledge of how cashback tracking, attribution, and payments work. Where industry standards or regulatory guidance applies — such as the Australian Consumer Law administered by the ACCC, or the Privacy Act 1988 administered by the OAIC — we cite the relevant source so readers can verify our claims.
Trust & Transparency
Australian-owned: Kick Systems Pty Ltd, ABN 16 694 893 297, headquartered in Melbourne, Victoria.
Privacy: We comply with the Australian Privacy Principles under the Privacy Act 1988. Read our Privacy Policy.
Cookies: See our Cookie Policy for details on tracking and consent.
Secure: All connections are encrypted with HTTPS (TLS 1.2+).
Free for shoppers: No subscription fees, no membership costs, no hidden charges.
Member of the Australian partner marketing industry, working with leading global partner networks.
Contact Kick Cashback
How do you contact Kick Cashback? Email the support team at info@kickcashback.com, or sign in at kickpay.co to manage your account, track cashback, and request a withdrawal. The 59-question help centre answers the most common queries — covering cashback tracking, instant payouts (receiving-bank processing 1 to 3 business days), withdrawal limits, and account security. The team is based in Melbourne, Victoria.
Company:Kick Systems Pty Ltd (trading as Kick Cashback)
You can follow, install or review Kick Cashback across 7 official channels. Kick Cashback runs verified accounts on 4 social networks — Facebook, Instagram, LinkedIn and TikTok — and publishes 2 apps: a Chrome Web Store browser extension and a Google Play Android app, both covering the same 1,000+ partner stores across 12 categories. Independent customer reviews are collected on ProductReview.com.au. Founded in 2024, Kick Cashback is operated from Melbourne by Kick Systems Pty Ltd. Connect below:
Yes — Kick Cashback is available to shoppers in every Australian state and territory, including the 6 largest metro areas listed below: Sydney, Melbourne, Brisbane, Perth, Adelaide and the Gold Coast. Wherever you live, you earn the same rates at 1,000+ partner stores across 12 categories, with no minimum claim and direct bank transfer payouts sent instantly (receiving banks can take 1 to 3 business days to show the funds). Select your city for local cashback information.